Frequently Asked Questions
Everything you need to know about your ALLIES experience.
What is the standard shipping time for orders?
We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Are ALLIES products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and vegan, formulated without any animal-derived ingredients or animal testing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product within 30 days of receipt for a full refund or exchange, provided it is in its original packaging.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.